Last updated: 13 October 2026

Who we are

ePrinters is a trading name of Bhodla Nkomo Technologies (Pty) Ltd. We design, print, brand and install from our studio at 2 Hillside Crescent Road, Oslo Beach, Port Shepstone, 4240, KwaZulu-Natal.

This policy explains what personal information we collect through eprinters.co.za, WhatsApp, phone and email, why we collect it, who we share it with and what your rights are under the Protection of Personal Information Act, 2013 (POPIA).

Information Officer: Essa M. Xolo, Founder and MD
Email: info@eprinters.co.za
Phone and WhatsApp: 060 325 4849

What we collect

• Contact details: your name, business name, phone number and email address.
• Order and quote details: the products, quantities and sizes you ask for, the date you need them, the artwork and files you upload and your billing details.
• Payment details: we accept EFT and cash on collection. We do not collect or store card numbers on this website. For EFT payments we see the details your bank includes with the payment.
• Messages: what you send us through our contact and quote forms, WhatsApp, email or phone.
• Account details: if you create an account, your login details and order history.
• Website usage: your IP address, browser and device type and the pages you visit, collected through cookies (see Cookies below).
• Comments: if you comment on a post, your name, email address and comment.

Why we use it

• To quote, design, print and install your order, and to contact you about it. We need this to do the work you ask for.
• To keep your artwork on file so reorders are quick and match. You can ask us to delete it at any time.
• To issue invoices and keep accounting and tax records, as the law requires.
• To answer your questions.
• To understand how our website is used, improve it and measure our advertising.
• To send you news and offers, but only if you have agreed to receive them or you are an existing customer. Every message includes a way to unsubscribe.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the business, and only what they need to do their job:

• Hostinger hosts our website and stores the information you submit through it.
• Google Analytics gives us statistics on how the website is used.
• Reddit helps us measure our advertising on Reddit (Reddit Pixel and conversion tracking).
• WhatsApp (Meta) carries the messages you send us on WhatsApp.
• Hostinger Reach stores your email address and sends our newsletter if you sign up for it.
• Government bodies such as SARS, when the law requires it.

Information sent outside South Africa

Some of these providers store information on servers outside South Africa. We only use providers that are bound by data protection laws or agreements that protect your information in a way substantially similar to POPIA.

How long we keep it

• Invoices, orders and payment records: five years, as South African tax law requires.
• Artwork files: until you ask us to delete them.
• Everything else: we delete it once we no longer need it for the reason we collected it, unless the law requires us to keep it longer.

How we protect it

Our website uses an encrypted (HTTPS) connection. Access to customer information is limited to the people who need it to do their work, and our systems are password protected.

Cookies

Cookies are small files stored by your browser. We use:

• Essential cookies that keep your cart, checkout and login working.
• Analytics cookies from Google Analytics that count visits and show which pages are used.
• Advertising cookies from Reddit that measure whether our ads lead to visits and orders.
• Comment cookies that remember your name and email address, only if you choose this when commenting.

You can block or delete cookies in your browser settings. The shop and checkout will not work without essential cookies.

Your rights

Under POPIA you can:

• ask what personal information we hold about you and get a copy of it
• ask us to correct or delete your information
• object to us using your information
• withdraw your consent where we rely on it
• unsubscribe from our marketing at any time

To do any of these, contact our Information Officer using the details above. If you are not happy with how we handle your information, you can complain to the Information Regulator of South Africa at inforeg.org.za.

Children

Our services are for businesses and adults. We do not knowingly collect personal information about anyone under 18 without the consent of a parent or guardian.

Changes to this policy

If we change this policy, we will update this page and the date at the top.