Last updated: 13 October 2026

Almost everything we make is printed or built to your order, so our policy works differently from a shop selling ready-made stock. This page explains what happens if something is wrong with your order, and what your rights are under the Consumer Protection Act.

Before we print: your proof

Before anything is produced, we send you a proof of your design to approve. Please check it carefully, including spelling, names, dates, phone numbers, sizes and colours. Once you approve the proof, we print exactly what you approved.

Colours on a screen can look slightly different from colours in print, because screens give off light and print reflects it. If an exact colour matters, tell us before you approve the proof.

If we made a mistake

If your order is faulty, damaged or does not match the proof you approved, we will put it right. You can choose to have it reprinted or repaired, or to get a refund. This applies to goods that are defective within six months of collection, as the Consumer Protection Act requires.

Please check your order when you collect it and tell us about any problem as soon as you can. Bring the item back to our studio, or send us a photo on WhatsApp so we can see the problem first.

Things we cannot refund

• Errors that were in a proof you approved, such as a spelling mistake you did not pick up.
• Problems caused by low-quality artwork you supplied after we warned you about it.
• Change of mind once production has started. Because each order is made to your specifications, the cooling-off period for online purchases does not apply to it.
• Wear and tear, or damage caused after collection by misuse or incorrect installation by someone else.

Cancelling an order

Custom work needs a 50% deposit before we start. If you want to cancel, contact us as soon as possible:

• Before you approve your proof: we refund your deposit, less the cost of any design work we have already done.
• After you approve your proof: production has started on goods made only for you, so we cannot cancel the order or refund the deposit.

Signage and vehicle branding we install

If there is a fault in our installation work, such as lifting vinyl or a sign that was fitted incorrectly, tell us and we will come back and fix it. If we cannot fix it, we will refund a fair portion of what you paid for the work.

How refunds are paid

We pay refunds by EFT into your bank account. If you paid in cash, we can refund you in cash at the studio. We will confirm the amount with you before we pay it.

Contact us

To report a problem or ask about a refund, contact us with your name and order number:
WhatsApp or phone: 060 325 4849
Email: info@eprinters.co.za
Studio: 2 Hillside Crescent Road, Oslo Beach, Port Shepstone, 4240

This policy does not limit any of your rights under the Consumer Protection Act or other South African law.